Testimonials

We contracted with Tier1 to remodel the primary bathroom in our 24 year old home. We had several meetings with Bill over a few months prior to signing the contract where he took us through their processes and project timeline and we were able to ask questions and consider wants, needs and costs for the project. Bill is very professional and knowledgeable. He was always responsive and available for any questions or concerns we had during the project and any issues were considered and a timely solution implemented. The Tier1 team, Bill, Michael, Kelsey, and Hilda, were all easy to work with and communications were great. All of the subcontractors were professional and respectful of our home. The remodel resulted in a beautiful quality update to our home that we enjoy everyday. We highly recommend Bill McHugh and Tier1.

We recently purchased a fixer upper and needed to remodel our first floor. This included going down to the studs, relocating our kitchen, and reworking our HVAC system. We needed a general contract that would work with us from concept, design, and permitting through construction. Tier1 did a great job helping us understand what we needed to do, incorporated our concepts into the design, facilitated permitting with the City of Austin, and brought our design to life. During construction we ran into many hurdles that Tier1 was able to navigate and keep us within our budget.

Bill and his team did an amazing job for our remodel. We wanted to update our recently purchased home with new floors, new paint, kitchen and living room update. Bill was exceptional and did everything we wanted within a reasonable timeframe. The aspect I appreciated the most was Bill's excellent communication. I could call him directly and he always responded. Any questions or concerns were quickly addressed. I met a lot of his subcontractors and they were nice to interact with and very receptive to our plans. Bill, his wife, Kelsey, and his entire team were all really nice people. My wife and I felt very lucky to have found Tier1 and would recommend them without reservation.

We highly recommend Bill and the Tier1 Group team. We did an extensive remodel on our first floor this year (including kitchen, powder room, tearing down walls) . The Tier1 Group team was extremely professional, knowledgeable and responsive throughout the process, explaining in detail what to expect. All of Tier1's subs and project manager kept the work area clean and organized. They communicated with us every step of the way and were true collaborative partners throughout the remodel. Their honesty and professionalism were outstanding. We are thoroughly pleased at how beautiful the renovation is every time we step onto the first floor.

Tier1 Group worked with us to remodel our home last year. The scope of the remodel was extensive. They were fantastic throughout the entire remodel process, especially the planning phase. As I am an engineer, I was very impressed with how Tier1 walked us through the planning phase and, documented each detail in a statement of work. Doing so minimized miscommunication and mistakes. Tier1' executed our remodeling project with a high degree of quality and in a timely manner. I highly recommend Tier1.

I was super impressed with Tier 1 right from the start! I called the spring to inquire about a first floor renovation project that was brought on because of a water leak. Bill called me back very quickly and proceeded to spend an hour on the phone with me to talk about the project and good questions to ask other contractors as I was just beginning my search. I was so impressed with the our phone conversation and that he spent so much time with me. Fast forward to the fall and I was ready to seriously talk with contractors and start getting bids. I called two other companies along with Tier 1. I met with the other companies first and they acted so uninterested and bothered by the fact that I was asking for a bid. I feel like they just went through the motions of giving a bid instead of actually being interested in my project. When Bill came out, he again, spent a lot of time going through the project, asking what my goals were and he also shared ideas of what he thought might work. The bid came in in a reasonable amount of time and I was asked to go through it and if anything needed to be added, I should let him know. I was sold with the professionalism of this company right from the beginning. We started the project after the holidays and it went so smooth, I was amazed! I’ve heard horror stories of renovation projects especially on older homes but mine was seamless. Yes there were little things that came up but nothing that couldn’t be handled. Bill and Daniel were always reachable and ready to answer my questions through the whole process. Crews always kept the space clean and they were very respectful of my home. Billing was very organized and Kelsey did a great job keeping everything on track. I would highly recommend Tier 1 Group for any type of renovation! They will be my first call when I’m ready to renovate the second floor! Thank you Tier 1!

We recommend Tier1 without reservation. All elements of the project, the budget, the process, what to expect, project timeline, etc., were discussed and considered prior to signing the contract. As such, there were no surprises, and the project was completed as projected. The apprehension of a first remodel faded away early as we met the team and saw firsthand their professionalism and dedication to their craft. All Tier1 subs were extremely respectful of our property and each day the work area was cleaned up and ready for the next days activity. Needless to say we are very happy with our choice of contractor and, most importantly, the remodel results. Thanks Tier1!

Tier 1 Group recently completed an extensive remodel of our kitchen, master bathroom and powder bathroom. We are extremely happy! Our house was originally built in 1947, and we knew there would be many unknowns throughout the project. Working with Bill McHugh and his Tier 1 team gave us peace of mind. Their expertise and their quality trades redesigned our kitchen and master bathroom - creating the functionality and style we wanted. They also assisted us with lighting, plumbing, cabinets, tile and paint choices. Everything is absolutely beautiful! We were so happy with Tier 1 Group we immediately began work with them in a rebuild of our front porch, necessary carpentry around the house, and painting the exterior of our house. We highly recommend Tier 1 Group. Along with being highly capable, they are honest and worked to make sure we were happy the entire duration of both projects.

Bill and his team saved my project. After being the victim of a predatory contractor who performed extremely subpar work, Bill's team came in, assessed the situation, and completed the work beyond my expectations. They are first-class professionals with a well-deserved impeccable reputation. My only regret is that Bill wasn't on the job from the outset. I would hire Bill again in a heartbeat.

Tier1 Group did an exceptional job with my remodel. They were very professional, very knowledgeable, very clear and helpful, very detailed, and very fair priced. The crews were on time, very orderly, and kept a clean work site. I would recommend them to anybody, as they do what they say they are going to do.